This Refund Policy applies to all Cohabi plans made on cohabi.eu. It is governed by the European Union Consumer Rights Directive (2011/83/EU) as transposed into Irish law by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. This policy is operated by Buzybytes Solutions, CRO No. 759889, Dublin, Ireland.
1. Right of Withdrawal (EU 14-Day Cooling-Off Period)
Under EU law, you ordinarily have a 14-day right of withdrawal for digital services purchased online. However, under Article 16(m) of Directive 2011/83/EU, this right does not apply to digital content or services that have been fully performed — or whose performance has begun — with your prior express consent and acknowledgement that you thereby lose your right of withdrawal.
When you purchase a Seeker Pass, you will be shown a clear notice before payment stating:
"By clicking Pay Now, you consent to the immediate performance of this digital service and acknowledge that you lose your 14-day right of withdrawal once you access any contact details."
By proceeding with payment and accessing contact details, you waive your right of withdrawal for that purchase.
2. Our Seeker Pass Plans
Cohabi offers the following paid plans for Room Seekers:
- Weekly Pass: €2.99 for 7 days (Launch Offer, normally €5.99)
- Monthly Pass: €8.99 for 30 days (Launch Offer, normally €14.99 — Recommended)
- 60-Day Pass + 30 Days Free: €15.99 for 60 paid days plus 30 bonus days (90 days total) (Launch Offer, normally €29.99 — Best Value)
Launch Offer pricing may end without notice. The published price at the moment of purchase is the price charged. For the current published rates, see /pricing.
All plans grant unlimited access to host contact details for the duration of the plan. Room listing for Room seekers remains free of charge and is not subject to this policy.
3. When We Will Issue a Refund
We will provide a full refund in the following circumstances:
- There was a technical error caused by our Platform that prevented you from accessing the service you paid for.
- You were charged twice for the same plans due to a payment processing error.
- The Platform experienced a verified outage of more than 24 consecutive hours during your paid plans period.
4. When We Will Not Issue a Refund
Refunds will not be issued in the following situations:
- Your account was suspended or terminated due to a violation of our Terms & Conditions.
5. Partial Refunds
In cases of Platform outage or verified technical failure that affected only part of your plan period, we may offer a pro-rata refund for the affected days, or a free extension of your plan at our discretion.
6. How to Request a Refund
To request a refund, email us at connect@cohabi.eu with the subject line Refund Request and include:
- Your registered phone number or email address
- The date of purchase
- The reason for your refund request
We will acknowledge your request within 2 business days and issue a decision within 5 business days. Approved refunds will be returned to your original payment method via Stripe within 5–10 business days.
7. Payments & Stripe
All payments are processed by Stripe Technology Europe, Limited, registered in Ireland (1 Grand Canal Street Lower, Dublin 2). We do not store your card number, CVC, or any sensitive payment credentials. Stripe handles all payment data in accordance with PCI DSS Level 1 standards. By making a payment you also agree to Stripe's Terms of Service.
8. Chargebacks
If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to contact us first at connect@cohabi.eu, as we aim to resolve all disputes fairly and promptly.
9. Your EU Consumer Rights
If you are an EU consumer and are not satisfied with our response, you may use the Online Dispute Resolution platform.
10. Contact Us
Buzybytes Solutions
CRO No. 759889
Dublin, Ireland
Email: connect@cohabi.eu
Website: cohabi.eu